Refunds

Last updated October 18, 2026

Full refund within 7 days. Changed your mind about a plan? Ask within 7 days of any payment — your first one or a monthly renewal — and you get all of that payment back. No questions asked.

How to ask

1. Sign in on the website and open Settings.
2. Press Request a refund. It opens an email to us with your username filled in — just send it.

Or write to weebaddog31@gmail.com yourself from any email address. Tell us your CelloCloud username and roughly when you paid. Never send your password or recovery key — we never need them.

What happens next

• We refund it as soon as we've seen your email. The money goes back to the card you paid with through Stripe; banks usually take 5–10 days to show it.
• The refunded plan ends, and the account goes back to the free 20 GB. Your files are kept; if you're over 20 GB you can still open and download everything, but can't upload more until you're under the limit.
• The 500 GB and 700 GB plans' cellosig messenger stops for its phone number when the plan ends.

After 7 days

Payments older than 7 days aren't refunded for a partly used month, except where the law says otherwise. You can always cancel so you're not charged again: Settings → Manage subscription. You keep the plan until the end of the month you paid for.